Multigenerational Bridges

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Are your employees motivated by the same incentive?

Do your team members prefer communication by phone, email, text or Skype? 

What happens when veteran workers show disappointment with new, young hires?

One of today’s biggest business challenge is to manage, lead, engage and motivate today’s diverse multigenerational workforce. For the first time in modern history, workplace demographics now span four generations, meaning that 20-year-old new hires can find themselves working side-by-side with colleagues who are older than they are by 50 years (or even more).

This rich mix of generations impacts corporate culture since priorities, attitudes, and work styles differ with each generation. According to a survey by Lee Hecht Harrison, more than 60 percent of employers are experiencing intergenerational conflict. However when managed correctly, these differences can also lead to increased creativity, productivity, and business success.

In meeting its vision to prepare employees today for tomorrow’s workforce, the Institute has developed rich curriculum for a 6-week online certificate program to teach managers and staff how to take advantages of the multigenerational workforce.

Upon completion of the course, participants will:

  • Understand the different generational segments
  • Examine the generations’ similarities and differences with regard to perspectives about work
  • Evaluate how this effects the changing workplace and today’s “new normal”
  • Integrate leadership styles to effectively motivate a multigenerational workforce
  • Assess recruiting methods for multigenerational diversity
  • Utilize technology to enhance communication and knowledge sharing
  • Application of concepts in real-world settings

Interested in professional development that readies you and your company for adaptive planning and agile management? Learn more by calling the GU Institute for Professional Development, 816-423-4708.

 Program Facilitator Crystal Richey, MBA

Crystal Richey has a distinctive background comprised of 15 years combined experience in retail, learning and development and healthcare. Crystal’s experience includes roles with Russell Stover Candies and H&R Block.  In her most recent role with H&R Block as Director of Training Delivery, Crystal had the unique challenge of delivering training to a diverse generational workforce with ages ranging from 18 to 88. Crystal’s leadership approach and appreciation for diversity has attributed to her success in the changing workplace culture.